Coperti vs Quandoo
Your own tool vs a rented marketplace
Quandoo is a marketplace with per-cover commissions and high setup fees. Coperti is your management tool: fixed price, no commissions, no lock-in.
TL;DR
Quandoo (owned by Recruit Holdings, Japan) is a marketplace charging €2.50-3.50 per cover, with setup fees up to €799 and annual contracts. Coperti costs a flat €69/month, zero commissions, zero lock-in.
Quick comparison
| Coperti | Quandoo | |
|---|---|---|
| Price | ✓ €69/month, all-inclusive | From €10/month + commissions |
| Commissions | ✓ Zero, always | €2.50-3.50 per person |
| Setup fee | ✓ None | €249-799 |
| Contract | ✓ No lock-in, cancel anytime | Annual with 3 months notice |
| Guest data ownership | ✓ 100% the restaurant's | Controlled by Quandoo |
| Floor plan | ✓ Interactive, drag & drop | Basic mapping |
| Mobile experience | ✓ Mobile-first PWA | Basic app |
| AI table suggestion | ✓ Included | Not available |
| Visual timeline | ✓ Included | Basic reservation list |
| Fake bookings | ✓ Integrated no-show management | Reports of billing for fake reservations |
Commissions + setup: costs that add up
Quandoo seems affordable with a starting fee of €10/month, but the real cost is in commissions: €2.50-3.50 for every cover from the marketplace. A table of 4 costs up to €14. On top of that, setup fees range from €249 to €799. A restaurant with 150 marketplace covers per month pays over €400 in commissions alone, plus the subscription. With Coperti it's €69/month, period. No commissions, no setup fees.
Annual contracts and aggressive practices
Quandoo uses annual contracts with automatic renewal and requires 3 months notice for cancellation. Several restaurant owners have reported difficulty cancelling the service, with charges continuing even after cancellation requests. Aggressive sales practices have also been reported, with representatives visiting restaurants without identifying themselves and disputed electronic signatures. With Coperti there is no contract lock-in: you pay month to month and cancel whenever you want.
Marketplace vs independent tool
Like TheFork, Quandoo is first and foremost a consumer marketplace. Its business is driving reservations through its own platform to generate commissions. Guest data is intermediated by Quandoo, which controls the relationship between restaurant and guest. If you leave Quandoo, you lose that channel. Coperti is your independent tool: manage reservations from any channel (phone, website, Google, walk-in) without middlemen and without giving up your customer data.
When Quandoo makes sense
Quandoo can make sense if your restaurant is in a market where Quandoo has a strong user base (Germany, Singapore, Australia). In Italy, its user base is significantly smaller than TheFork's. If you need a marketplace to acquire customers and you're in a market where Quandoo is strong, it can be an additional channel. But as a daily management tool, its features are limited compared to a dedicated solution.
Choose Quandoo if...
- ● You're in a market where Quandoo has a strong user base (Germany, Singapore, Australia)
- ● You need a marketplace to acquire new customers
- ● You want Google Maps integration (Reserve with Google) via marketplace
- ● Per-cover commissions are an acceptable acquisition cost for you
Choose Coperti if...
- ✓ You want a management tool with no commissions and no setup fees
- ✓ You don't want annual contract lock-ins
- ✓ You want to own 100% of your guest data
- ✓ You're looking for a complete tool with floor plan, timeline and AI
- ✓ Your restaurant is in Italy (where Quandoo has fewer users than TheFork)
Zero commissions. Zero lock-in.
Try Coperti free for 30 days. Flat €69/month, cancel anytime.