With the Quandoo shutdown set for the end of 2026, the question has become operational: where do we migrate?. There are several alternatives in the European (and specifically Italian) market, but they aren’t all the same — and they aren’t all suitable for the same type of restaurant.
In this comparison we look at five genuinely viable options on the Italian market: Coperti, TheFork Manager, GuestPlan, Plateform, Octotable. For each we cover the business model, pricing, strengths, weaknesses, and the scenario where it makes sense. The goal isn’t to sell — it’s to save you a week of demos.
Spoiler: each alternative wins in a specific scenario. There is no “best overall”.
How we evaluate: the 5 criteria
Before the individual tools, let’s fix the criteria. A Quandoo alternative is judged on five dimensions.
Business model. Marketplace (the vendor brings you customers, you pay commissions) or pure reservations tool (you pay a subscription and manage your own channels)? Who controls the customer relationship?
Total cost. Not just the monthly fee. Count everything: cover commissions, activation fees, widget cost, SMS or WhatsApp surcharges. Calculate it on an annual basis.
Core features. Interactive floorplan, guest CRM with history and notes, no-show prevention, visual timeline, multi-device real-time. Some alternatives cover everything, others cover half.
Contractual flexibility. Monthly or annual? Cancellable with what notice period? If the vendor shuts down (à la Quandoo), how do you get out?
Italian-market support and ownership. Italian team, EU legal entity, GDPR compliance, human-hour support.
With these in mind, let’s look at the five options.
Coperti
Model: pure reservations tool, no marketplace. Price: €69/mo, all inclusive. Contract: monthly, cancellable with a click. Company: Italian, independent.
Strengths: mobile-first (PWA), native Quandoo CSV import, integrated CRM, drag & drop floorplan, included WhatsApp / email / SMS comms, support in Italian and English, flat pricing with zero commissions. UX designed for the server’s smartphone, not the reception desk.
Weaknesses: Coperti doesn’t bring you external customers (not a marketplace). If your primary goal is to reach tourists who already use TheFork, you need an additional channel.
When it makes sense: Italian-market restaurants between 30 and 200 covers that want to regain control of the customer relationship, reduce fixed costs, and adopt a modern floor-first tool. Particularly if Quandoo was working fine as a tool but the commissions and lock-in annoyed you.
TheFork Manager
Model: reservations tool + marketplace (TheFork is the largest consumer marketplace in Italy). Price: subscription fee + cover commissions (variable). Contract: annual with auto-renewal. HQ: TheFork B.V. (owned by Tripadvisor LLC, USA), Italian operations in Milan.
Strengths: largest Italian user base among reservation platforms, strong consumer brand awareness, integration with the TheFork profile, cross-restaurant loyalty programme. If you want new customers, this is the channel with the most incoming traffic.
Weaknesses: cover commissions that add up over time (€1–2.50 per marketplace customer), annual contracts, the management UI is less polished than the consumer app, customer data ownership is partially shared with TheFork. Some operators report aggressive sales practices similar to those flagged for Quandoo.
When it makes sense: restaurants in high-density tourist zones, with a dedicated acquisition budget, that see TheFork as a marketing channel rather than a reservations tool. If 40%+ of new reservations come from TheFork, changing now is risky — stay, but pair it with a separate operational tool.
GuestPlan
Model: pure reservations tool. Price: from ~€59/mo base, plus add-ons for advanced features. Contract: monthly or annual (annual discount). HQ: GuestPlan Srl, Milan.
Strengths: built for the Italian market, solid floorplan, Italian support, established presence in the mid-range restaurant segment. Polished desktop interface, good for fixed-station work (reception of a large restaurant, hotel with dining room).
Weaknesses: less mobile-centric (more desktop / fixed tablet), lighter WhatsApp Business integration, some advanced features require plan upgrades. Pricing is opaque: true cost appears only after a custom quote.
When it makes sense: mid-to-upper tier Italian restaurants with fixed-station operations and staff comfortable with desktop UI. A safe choice for operators who wanted a Quandoo-like stable and well-known tool.
Plateform
Model: reservations tool + booking widget. Price: plans from €49 to €139/mo (Italy). Contract: monthly or annual. HQ: Plateform SAS (France), active in Italy.
Strengths: broad product suite (reservations + table ordering + gift cards), modern UI, competitive entry pricing. Active operator community, public product roadmap.
Weaknesses: French legal entity — for some Italian administrative flows (fiscal invoicing, PA interactions), it requires extra paperwork. Advanced features gated behind higher plans. Italian support exists but is not always immediate for deep technical questions.
When it makes sense: restaurants that want an integrated suite (reservations plus order-at-table, QR menus, gift cards) and don’t want to juggle two or three vendors. If breadth matters more than depth.
Octotable
Model: reservations tool + widget. Price: from ~€39/mo. Contract: monthly. HQ: Octotable (Italy).
Strengths: low price, ease of use, good fit for small restaurants moving from paper to digital for the first time. Clean interface, fast learning curve.
Weaknesses: lighter feature set compared to Coperti or GuestPlan (no advanced drag-and-drop floorplan, essential CRM, limited automations). Suited to a single small restaurant, less so for chains or high-volume operators.
When it makes sense: bistros, pizzerias, trattorias under 50 covers that want the bare minimum to digitise reservations without investing in advanced features. First time moving off paper.
Quick comparison
Summary table of the five options (data updated April 2026):
| Criterion | Coperti | TheFork M. | GuestPlan | Plateform | Octotable |
|---|---|---|---|---|---|
| Base price | €69/mo | Variable | ~€59/mo | €49-139/mo | ~€39/mo |
| Commissions | No | Yes (marketplace) | No | No | No |
| Contract | Monthly | Annual | Monthly/annual | Monthly/annual | Monthly |
| Mobile-first | Yes | Medium | No | Yes | Medium |
| Marketplace | No | Yes | No | No | No |
| Interactive floorplan | Drag & drop | Basic | Yes | Yes | Basic |
| Integrated CRM | Full | Shared | Yes | Yes | Essential |
| Quandoo CSV import | Native | Via export | Manual | Manual | Manual |
| HQ | Italy | USA/EU | Italy | France | Italy |
How to choose in 3 questions
If you’re evaluating, answer three questions.
1. Are you looking for a tool or a marketing channel? Tool-only: skip TheFork Manager, look at Coperti, GuestPlan, Plateform, Octotable. Acquisition channel: TheFork remains the choice in Italy.
2. How large are you? Small (under 50 covers, single seating): Octotable is enough, it’s cheap. Mid-size (50–150 covers, double seating, groups): Coperti is sized for this band. Large (200+ covers, events, multi-room): GuestPlan or Coperti on enterprise plans.
3. How mobile is your operation? If work happens mostly from a fixed station (reception), GuestPlan or Plateform are fine. If servers update table status from a phone, Coperti is built for that use case.
Next step
The smartest move is to run two parallel demos. Book a trial with your number one (the tool that excites you most) and your number two (the backup). Upload real data — not the fake demo sets — into both. Within a week, you’ll know which one feels right. And when you’re ready to switch, we wrote out 4 strategies to not lose customers during the Quandoo transition — widget redirects, VIP emails, site banners, dual-running.
If Coperti is on your shortlist, try it free for 14 days without a credit card. Detailed comparison at Quandoo alternative, migration guide at migrate from Quandoo, and the full feature list at features.
If you’d rather talk before deciding, drop us a line: we’ll help you figure out whether Coperti is right for you — even if the answer is “maybe not, you need something else.” Honesty is the first difference between a tech partner and a salesperson.